Wendy’s has introduced employee benefit and experience enhancements that set our Company employees up for success and make Wendy’s a great place to work
Enhanced employee benefits
In 2021, we expanded our paid sick time policy to provide paid sick time to all eligible part-time hourly employees on a permanent basis. Accrued sick time can be used for absences due to illness, injury and any other medical condition, including medical, dental and vision appointments, whether for treatment or preventative care, for employees and their applicable family members. It can also be used to receive the COVID-19 vaccine.
We enhanced our parental bonding leave for all eligible Company employees following the birth or adoption of a child and will support our working mothers by reimbursing the cost of shipping breast milk during overnight business travel.
For much of 2020, many of our Restaurant Support Center and field office employees worked remotely and had to be flexible and adaptable to stay connected as a team. We quickly learned that our business could be successful in this new way of working, so the Company adopted a Flex Work Program that provides eligible office-based employees with options for flexibility in their work schedules and locations while allowing teams to maintain productivity and culture.
Training and Development
To set our team members up for success and help them achieve their personal development goals and career growth, we invest in training and development programs at all levels within the Company. In 2020, Wendy’s team members completed nearly 5 million hours of foundational training systemwide, including a mix of online and hands-on training in the restaurant. We recertify every restaurant team member in food safety training annually to reinforce food safety standards and procedures. Across the system, restaurant team members dedicate an additional 700,000 training hours each year to supporting the introduction of new products and procedures.
Restaurant managers and multi-unit operators can participate in Wendy’s University, which includes targeted training to develop management and leadership skills. Wendy’s University also provides programming for Company management, including diversity training, people manager training, leadership dialogues and the opportunity to participate in third party conferences and training.
Engagement and culture
For several years, we have administered our Voice of Wendy’s employee engagement survey for all Company employees, and we also make it available for franchisees. In 2020, nearly 50,000 Company and franchise team members across the Wendy’s system provided feedback, an increase among all populations that we measure (franchise restaurant employees, Company-operated restaurant employees and Company support/corporate employees). All three groups’ engagement scores outperformed industry benchmarks.
We also are proud of our Company-operated restaurants, which have been a leader in the industry when it comes to retaining our employees. For the third straight year in 2020, we were recognized by Black Box Intelligence, a third-party firm that measures restaurant industry performance on several key people metrics, as its Global Best Practice winner in the quick service restaurant segment based on our turnover rates relative to our peers.
Restaurant dress guidelines
Our restaurant teams transitioned to new uniform guidelines, which now include jeans and T-shirts.
Wendy’s People Helping Wendy's People
Wendy’s established WeCare in 2017 to provide short-term financial assistance to members of the Wendy’s system who have been negatively affected by federal or state/provincial declared natural disasters and emergencies in the U.S., U.S. Territories and Canada.
As Wendy’s faced the COVID-19 pandemic, short-term restaurant closures and government-imposed curfews that disrupted restaurant operations around the globe, we made sure that WeCare was available to support team members who suffered financially due to these unforeseen circumstances.
WeCare also continues to be available for those affected by natural disasters, like hurricanes or wildfires.
Since its inception, WeCare has provided more than $120,000 in financial assistance to 250 Wendy's family members.
“I cannot state strongly enough how much WeCare is appreciated in the field and how much administratively easier it is to have this option as a system benefit. We should come together and take care of our employees who are like family to us.”
- Chance Carlisle
CEO, Carlisle Corporation